Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Metal prints, Dye-Sub services We're definitely impressed with the work from KeenArt, and our clients linger studying the images and buying them, of course, and are curious about the process (we have a description of the process of dye sublimation on the wall). Hopefully, we will be able to order another batch before the season closes down, but that all depends on how the covid virus behaves and affects our traffic.
Again thank you and we look forward to the last three images, which I see are being prepared for shipping.
Andy, | I appreciate your ... I can't tell you how much I appreciate your work for the collage canvas print! It was amazing and exactly what I wanted.
I will be in touch in future for more!
Many thanks for helping to create such a lovely Christmas memory for my parents.
Best,
Sarah, | It looks amazing We just got the print today (sunday canada post deliveries, who knew?) It looks amazing, exactly what we thought it would look like, but better! Thanks so much!
James, |