I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | Looks Great! Got it. Thank you. Looks great.
Libin G., Calgary | Edge Options I just wanted to let yo know I was very impressed with the canvas and treatment on my two pieces. Also impressed with the finishing around the mount. The only thing I was a little disappointed in was the wrap…I went with the recommended pixel wrap, but this ended up looking like tiny pinstripes around the sides-almost like a barcode in places. It is unlike any canvas wrap finish I have seen from other suppliers. I will need to rethink the borders before do more.
You have a great product though.
Nanaa, Montreal | replacment frame Just wanted to let you know the replacement frame showed up today and it was perfect. I already mounted the canvas and it is hanging on the wall. I really appreciate your efforts through the process of the broken frame, etc. I will definitely use you again. Mike
Beenesh, |